General Information

Q: Where is Mala Beauty Lounge located?
A: You'll find us located in Fenwick, St George’s Street, Canterbury. Full directions will be available on our Contact page.

Q: Is there also another Mala Location in Canterbury?
A: Yes, our original Salon that used to be called SS Brow and Beauty is now Mala Canterbury and is located at 11A St Peter's St, Canterbury, Kent, England CT1 2AT. It specialises in Brows and lashes, waxing, aesthetics and is home to our Mala Beauty Academy.

Q: What services do you offer at Mala Beauty Lounge?
A: We specialise in lashes, brows, facial waxing, threading, tinting, nails and more. Visit our Services page for the full list.

Q: What are your opening hours?
A: Our Mala Beauty Lounge regular hours are in line with Fenwick Canterbury:

Monday: 9 am–5:30 pm
Tuesday: 9 am–5:30 pm
Wednesday: 9 am–5:30 pm
Thursday: 9 am–5:30 pm
Friday: 9 am–5:30 pm
Saturday: 9 am–5:30 pm
Sunday: 10:30 am–4:30 pm

Our Mala Canterbury location:

Monday: 10 am–6.00 pm
Tuesday: 10 am–6.00 pm
Wednesday: 10 am–6.00 pm
Thursday: 10 am–6.00 pm
Friday: 10 am–6.00 pm
Saturday: 10 am–6.00 pm
Sunday: Closed

Hours may vary due to public holidays.

Q: How can I contact Mala?
A: You can reach Mala Beauty Lounge via:
📞 Phone: +441227 678144
📧 Email: info@malabeautylounge.co.uk
📲 Instagram DM: [@malabeautylounge]

Bookings & Appointments

Q: How can I book an appointment?
A: You can book online through our website, directly on our booking system or call us.

Q: Do you accept walk-ins or is it appointment only?
A: We recommend booking in advance, but we’ll accommodate walk-ins when possible!

Q: Can I cancel or reschedule my appointment?
A: Yes—just give us at least 24 hours' notice to avoid any cancellation charges. Our full salon policy is here.

Q: Is there a deposit required to book?
A: A small deposit may be required for select treatments or busy periods. Details will be shown at checkout.

Q: What is your cancellation policy?
A: Cancellations with less than 24 hours’ notice may result in a lost deposit or a fee. Our full salon policy is here.

Treatments & Services

Q: What is the difference between brow lamination and brow tinting?
A: Brow lamination sets your brow hairs in place for a fuller look, while tinting adds colour for definition. Many clients love combining both!

Q: Are lash extensions safe?
A: Yes! We use professional-grade adhesive and apply lashes with care by trained technicians.

Q: Do you offer treatments for sensitive skin?
A: Absolutely. We offer patch tests and use gentle, skin-friendly products for facials and waxing.

Q: How long do your treatments take?
A: Most treatments take between 30–90 minutes, depending on the service. Booking times are shown when you schedule online.

Q: Do you offer package deals or loyalty discounts?
A: Yes—check our Offers page for bundles and loyalty rewards.

Before & Aftercare

Q: How should I prepare for my appointment?
A: Come with clean skin and no makeup for lash or facial treatments. Specific prep tips are included in your booking confirmation.

Q: What aftercare is required for lash extensions?
A: Avoid water, steam, and oil-based products for 24 hours. We'll give you a full aftercare guide post-treatment.

Q: Can I wear makeup to my facial appointment?
A: It’s best to arrive makeup-free, but don’t worry—we’ll cleanse your skin if needed.

Q: How long do results from treatments typically last?
A: It varies—lash lifts last 6–8 weeks, brow tints around 2–3 weeks, and facials offer immediate and long-term benefits.

Q: Do you offer advice on maintaining results at home?
A: Yes! We’ll recommend aftercare and at-home products to keep your results looking fresh.

Products & Hygiene

Q: What products do you use in your treatments?
A: We use high-quality, salon-grade products from trusted brands like [insert product names if known].

Q: Are your products cruelty-free and vegan?
A: Many of our products are vegan and cruelty-free—we’re happy to advise on specific treatments.

Q: How do you ensure cleanliness and hygiene?
A: We follow strict hygiene protocols, sterilise all tools, and use disposable materials where needed.

Q: Can I buy beauty products from the salon?
A: Yes! We sell selected skincare and lash/brow maintenance products in-salon.

Payments & Policies

Q: What payment methods do you accept?
A: We accept card, contactless, and cash. Apple Pay and Google Pay are also welcome.

Q: Do you offer gift vouchers?
A: Yes—treat someone special with a digital or physical gift voucher, available in-salon or online.

Q: Is there parking available nearby?
A: Yes— There are two carparks nearby on Watling Street near to Mala Beauty Lounge.

Q: Are children allowed in the salon during treatments?
A: For safety and comfort, we kindly ask clients to attend appointments alone where possible.

Q: Do you have a loyalty or referral program?
A: Yes! Earn points each time you book or refer a friend. Full details available at reception.

Q: Are your therapists certified and experienced?
A: Absolutely—our team is fully trained, certified, and passionate about helping you feel your best.